Administrative Services

At TTI, we are here to help with your school needs:

• Responding to inquiries about TTI, its programs, and policies
• Assisting with admission forms, enrolment, and transfers
• Maintaining student records and issuing official documents

Student Support Services

Dedicated to your success and well-being:

• Managing attendance and excuses for absences
• Organizing lost and found items
• Connecting you with academic advisors and counsellors

Communication Services

Keep everyone informed:

• Sharing important updates and announcements
• Coordinating meetings between parents, teachers, students, and guest speakers

Visitor & Security Services

Ensure safe and welcoming campus:

• Assisting visitors
• Handling emergencies and safety drills

Additional Services

We also support TTI by:

• Managing bus and transport information
• Help organize events like orientations and graduations

Core IT Help Desk Services

The IT Help Desk Team at TTIis here to keep your technology running smoothly. We provide hands-on support for:

• Issues with school computers, laptops, or tablets
• Software and hardware troubleshooting
• Connecting to the school Wi-Fi network
• Resetting or issuing login credentials for internet access
• Helping students and staff use the Student Portal
• Resolving login or system access problems
• Setting up or fixing school-provided email accounts
• Resetting passwords for school systems and services

Device Support

Our assist with:

• Configuring or repairing school-issued devices
• Installing required educational software

Software Support

Need help with your apps or online tools? We support:

• Common software such as Microsoft Office, Google Workspace, and Moodle
• Downloading and installing programs for schoolwork
• Accessing online systems like the Library, Admissions, or Payment Portals

Maintenance Services

We help keep TTI’s computer labs in top shape by:

• Monitoring and troubleshooting lab equipment
• Ensuring all devices and software function properly
• Assisting with printer connections and printing credits

Cybersecurity Support

Your online safety matters. We also provide:

Student-Focused Services

We’re here to help you manage your school-related finances:

• Accepting tuition, exam, and other fee payments
• Guiding on financial obligations and deadlines
• Processing applications for scholarships, grants, and bursaries
• Handling refunds for course withdrawals or overpayments
• Managing deposit refunds (e.g., for library or facility use).
• Issuing invoices for tuition and other charges

Staff-Focused Services

Supporting faculty and staff with financial matters:

• Managing salaries, benefits, and deductions
• Processing overtime or pay adjustments
• Providing tax forms and assistance with related queries

General Financial Operations

Behind the scenes, our finance team ensures responsible and efficient fund management:

• Managing the Institute’s annual budget
• Allocating funds to departments and projects
• Processing purchase orders and vendor payments
• Ensuring compliance with procurement policies.
• Ensuring compliance with procurement policies

Record-Keeping & Reporting

• Maintaining accurate financial records
• Ensuring compliance with accounting and audit standards
• Preparing reports for administration and stakeholders

Other Financial Services

• Managing funds from donations and fundraising events
• Issuing receipts and tracking donor contributions
• Assisting with budgeting for school events, trips, or projects

Academic Counseling

Helping students succeed in their studies through:

• Guidance on effective study habits and time management
• Support for those struggling with coursework, exams, or performance

Personal and Social Counseling

Providing compassionate support for personal and social challenges:

• A safe, confidential space to talk about emotional or personal issues
• Help with managing stress, anxiety, or depression
• Mediation for conflicts between students or with teachers
• Guidance for students facing bullying or harassment
• Support for maintaining healthy friendships and relationships

Mental Health Services

Promoting positive mental health and resilience;

• Immediate support for students in emotional distress
• Counselling for grief, trauma, or other life challenges
• Encouragement to build self-confidence and positive self-image
• Assistance with managing behaviours that affect learning or relationships

Specialized Services

Respecting each student’s unique background and values:

• Counselling that honours cultural and religious perspectives
• Education about drug and alcohol awareness
• Support for students affected by substance-related issues

Workshops and Programs

Building skills and promoting wellbeing across the TTI community:

• Activities focused on mindfulness, mental health, and self-care
• Training in communication, decision-making, and resilience
• Peer mentoring and counselling programs to encourage student support

Writing Services | APA Format Help

• Get advice on writing essays, reports, and research papers
• Receive one-on-one or email-based editing support
• Learn how to format your assignments correctly in APA style — from in-text citations to reference pages

Research Help

• Guidance on choosing and refining your research topic
• Support for finding credible sources and navigating academic websites

Computers and eLibrary

• Computers are available for all TTI students
• The eLibrary, sponsored by American Corner Tonga, provides access to hundreds of up-to-date magazines, journals, and newspapers

Fiction, Non-fiction & Magazines

• A diverse collection of books and magazines for readers at every level
• Staff recommendations to help you find your next great read

Study Areas

• Quiet, comfortable spaces for focused study
• Group work areas for collaboration and discussions